ATM provides a full range of services
We are dedicated to providing concise Quality Assurance audits with a specific purpose in mind:
how is your product perceived and experienced by your clients and guests.
We work to improve quality by creating transformational improvement.
Airline AuditsOur audits evaluate all areas of front-line product and service delivery performance. The audit covers pre-defined areas e.g.: Check-in, Lounges, Cabin Service, Meal service etc, even the performance of your handling agency.
Hotel & Lodge AuditsWhether it is an evaluation of your restaurant, spa, or complete property, from making the reservation to arrival and departure: every interaction is documented in our audit.
Handling/Airport AuditsThe audit will focus on areas such as: Irregularity handling, Baggage handling, Security & Passport control.
Cruise AuditsOur audits will identify inconsistencies in service, product and brand delivery, covering all aspects of the passenger experience.
Restaurant AuditsThe Audit will focus mainly on service and product delivery. We will review guest service, speed of service, meal appearance etc.
Car Rental AuditsWe can audit the entire process from reservation to return, and any aspect in between ensuring optimal service delivery.
I first came across ATM as General Manager Europe for South African Airways and I was immediately impressed with the separation that ATM maintains between airlines, ensuring that each airline customer receives a proper bespoke service and retains its individual identity. Subsequently I appointed them as GSA when I was Commercial Director of Virgin Atlantic Airways in 2005. The Nordic region has some special characteristics - Maurice and his team are true experts at negotiating with the various facets of the market, as well as understanding the competitive position of the airline. Of all the GSAs I have dealt with, over more than thirty years in territories too numerous to count, ATM stands out as the most professional and, importantly, possesses business integrity unmatched, in my experience, in the GSA world.
Willy Boulter,Board Director and Chief Commercial Officer at TAAG Angola Airlines
Cathay Pacific Airways have had the pleasure of working with ATM in Copenhagen for over 21 years. The ATM team is professional, responsive; they are always willing to go for the extra mile for us and our customers, and act in the best interest for us whom they represent. Cathay is a happy customer and we can highly recommend their service.